Career Lessons from TV

Because TV Doesn't Really Rot Your Brain

Archive for the ‘Job Performance’ Category

When Clients Become “Royal Pains”

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If you’re in any business where you have to keep a client happy, you’re inevitably going to run into one that doesn’t know, or doesn’t care about boundaries. On the latest episode of “Royal Pains”, Hank faces one of his most difficult clients yet. Thankfully, unless you’re a concierge doctor, you won’t have to save your client’s life with the contents of someone’s purse. You just need to know the tricks to handling ‘that’ kind of customer.

In “Am I Blue?” Hank has to help a client’s father (played by Andrew McCarthy) overcome drug addiction. As patients go, drug addicts aren’t the favorites of health care professionals. They lie, cheat, and firmly believe there’s an easy way out. Even after Hank saves him from a crash treatment gone awry (which Hank refused to assist him in), He still manages to keep a stash on him until finally his son catches him and takes him to a drug treatment center himself.

While Hank had some help keeping his patient in line, all you may have to deal with an unruly client is some sage advice. Jun Loayza shares some pointers in “Dealing with a Needy Client“. As Loayza writes, it’s important to set expectations about what you’re delivering and how you deliver it. Loayza also writes that you should stand firm on your ground rules and if the client is beyond reason, re-evaluate whether or not that client is worth keeping.

Difficult Clients Problems Can be Solved (Or Not)

I’ve had my share of  ‘those’ clients myself. The way I see it, if you strip away the drama and the perception that the world is going to end, it’s just another problem to be solved. The problem I refer to is a matter of compromised trust. Whether you can repair that trust with clarifying the issue, escalating it to someone better paid to deal with it (if you’re the owner, consider making a referral to your competitor), or just listening, it all depends on the situation. Just remember that a business arrangement has to benefit all parties, or else it may be best to part ways.

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Written by Reginald Bautista

August 19, 2009 at 2:55 pm

Lesson from “Eureka”- Everything’s Negotiable, Including Obstacles

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The lesson for this post can really be applied in all aspects of life, but it’s fitting advice for managing one’s career.

In the most recent episode of “Eureka” (Fridays @9pm on SyFy), Sheriff Jack Carter (played by Colin Ferguson) must take “Re-certification” exams to keep his job as top cop of Eureka. When the show is on SyFy, you know the exams are never the ones that are multiple choice. Carter is faced with solving  problems such as ‘pushing a button’ that’s ‘very far’ away, separated by a ‘very deep’ man-made chasm.  He’s forced to use physical conditioning, problem-solving, and adaptation skills to successfully complete his exams. In the end, the not-so-subtle lesson is that obstacles can be seen in 2 ways- as walls or doors. All that’s need to walk through the door is knowing it’s a just a puzzle to be solved, and you have all you need so to solve it.

Obstacles Are Mostly Willing to Negotiate, Are You?

Colin Ferguson as Sheriff Jack Carter in "Eureka"

Colin Ferguson as Sheriff Jack Carter in "Eureka"

For the uninitiated, “Eureka” is about a sheriff in a small town, whose main employer is a government contractor, Global Dynamics, conducting top-secret scientific research for the U.S. Government. The sheriff is charged with investigating mysterious crimes and events resulting from Global Dynamics’ bleeding edge research. Unlike his fellow citizens, he’s an everyman, not a genius and doesn’t have letters after his name. He’s only armed with a witty demeanor, common sense detective skills, and high sense of morality to bring order to his small town. In the episode entitled “Your Face or Mine?”, the show teaches us  that we can overcome any challenge we face, as long as we perceive obstacles as part of the road to achieving our goals, not roadblocks, as Curt Rosengren suggests “Obstacles Are Starting Points, Not End Results.” During the episode, Carter, like many of us, becomes frustrated about what he’s asked to achieve, but ultimately realizes that he has all the skills and tools to 0vercome the obstacles. We should do the same in addition to looking into our past, as Rosengren recommends. We’ve faced and overcome challenges in the past. We should recall our mindset and strategies in those instances and determine how we can apply that knowledge to current and future challenges.

As For Me…

When you’ve been banging your head against the wall long enough to solve a problem, it’s natural to wonder if there’s a solution at all.  In reality however,  there aren’t very many problems that are unsolvable. Speaking from experience, it becomes are matter of recognizing ALL the options and assets you have, in addition to recognizing that the problem has a solution. It also helps to recognize that paralyzing fear and frustration will never help you solve your problems. From there, the many of the problems I face become just “toll booths” on the road to achieving my goals.

Written by Reginald Bautista

July 20, 2009 at 5:36 pm